Privacy policy
This Privacy Policy describes how Cast & Camp, operated by JLF Group LLC, collects, uses, stores and protects personal information when you visit castandcamp.co.uk, make a purchase, contact us or otherwise use our services.
JLF Group LLC is established in the United States and offers products to customers in the United Kingdom. UK data protection requirements may therefore apply to relevant processing involving UK customers. The ICO states that the UK GDPR can apply to organisations outside the UK that offer goods or services to individuals in the UK. ICO
1. Who We Are
Trading Name: Cast & Camp
Legal Entity: JLF Group LLC
New Mexico File Number: 3175821
Principal Business Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Email: support@castandcamp.co.uk
Website: castandcamp.co.uk
Where JLF Group LLC determines how and why personal information is processed, it acts as the relevant controller for that processing.
2. Personal Information We Collect
Depending on how you interact with our website and services, we may collect:
- Name;
- Billing and shipping address;
- Email address;
- Telephone number;
- Account information;
- Order and transaction information;
- Payment-related information;
- IP address;
- Device and browser information;
- Website usage information;
- Communications with customer service.
3. How We Collect Personal Information
We may collect personal information when you place an order, create an account, complete forms, contact us or otherwise interact with our services.
Information may also be collected through Shopify, payment processors, shipping providers, analytics providers, cookies and similar technologies.
4. How We Use Personal Information
We may use personal information to process and fulfil orders, process payments, arrange delivery, provide tracking information, handle returns and refunds, provide customer support, prevent fraud, maintain security, improve our services, comply with legal obligations and provide marketing communications where permitted.
5. Lawful Bases for Processing
Where UK data protection law applies, personal information may be processed on one or more appropriate lawful bases, including:
- Performance of a contract;
- Compliance with legal obligations;
- Legitimate interests;
- Consent, where required.
Where processing relies on consent, you may withdraw that consent where applicable.
6. Payment Information
Payments may be processed by third-party payment providers.
Cast & Camp does not necessarily receive or store complete payment card details.
Payment providers handle payment information in accordance with their own privacy and security practices.
7. Shopify
Our online store is hosted using Shopify.
Shopify may process personal information to provide ecommerce infrastructure, hosting, checkout, security, fraud prevention, analytics and related services.
8. Service Providers
We may share necessary personal information with providers assisting us with ecommerce infrastructure, payments, shipping and fulfilment, customer support, analytics, fraud prevention, marketing, information technology and security.
9. International Data Transfers
Because JLF Group LLC is established in the United States and we use international technology, ecommerce, payment and logistics providers, personal information relating to UK customers may be processed outside the United Kingdom, including in the United States and other countries in which authorised providers operate.
Where required by UK data protection law, appropriate safeguards will be used for international transfers.
The ICO states that privacy information should disclose relevant international transfers and applicable safeguards where required. ICO
10. Cookies and Similar Technologies
We may use cookies and similar technologies to operate the website, maintain shopping carts, remember preferences, analyse website activity, improve performance, prevent fraud and support advertising and marketing.
11. Analytics
We may use analytics providers to understand how visitors interact with our website and to improve our products, services and customer experience.
12. Advertising and Marketing
Where permitted by law, we may use personal information to provide marketing communications or relevant advertising.
You may unsubscribe from marketing communications using the unsubscribe mechanism contained in those communications.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, accounting, customer support, fraud prevention and legal compliance.
14. Data Security
We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
No electronic transmission or storage system can be guaranteed to be completely secure.
15. Your Privacy Rights
Subject to applicable UK data protection law, you may have rights including access, correction, erasure in applicable circumstances, restriction, objection and data portability.
Requests may be submitted to:
You may also have the right to raise a concern with the Information Commissioner's Office (ICO).
The ICO identifies rights including access, rectification, erasure, restriction, portability and objection, depending on the circumstances and lawful basis. ICO
16. Children's Privacy
Our services are intended for general consumers and are not specifically directed at children.
We do not knowingly collect children's personal information where doing so would be contrary to applicable law.
17. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their content, security or privacy practices.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, practices or legal requirements.
The current version will be published with a revised “Last Updated” date.
19. Contact
For privacy questions or requests:
Cast & Camp
JLF Group LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
Email: support@castandcamp.co.uk