Privacy policy
Privacy Policy - Cast And Camp
Last updated: 05 September 2026
This Privacy Policy describes how Cast And Camp collects, uses, holds and discloses personal information when you visit castandcamp.co.uk, make a purchase, communicate with us or otherwise use our services.
Our online store is powered by Shopify. We respect the privacy of our customers and process personal information in accordance with applicable privacy and data protection requirements in the United Kingdom, where applicable.
1. Who We Are
Store: Cast And Camp
Website: castandcamp.co.uk
Business Operator: Vercc Negocios Digitais LTDA
CNPJ: 54.136.738/0001-00
Business Address: Edif The Point 209A Emx- despraido - 78048-222 - Cuiaba - MT, Brazil
Email: support@castandcamp.co.uk
Our business operator is established outside the United Kingdom.
2. Personal Information We Collect
Depending on how you interact with our store, we may collect:
Contact information: full name, email address, telephone number, billing address and shipping address.
Order and transaction information: products purchased, products viewed or added to your cart, order history, returns, refunds, exchanges, payment status and shipping or delivery information.
Payment information: Shopify and our payment service providers may process information relating to your payment method, billing details, transaction identifiers, payment confirmations and fraud-prevention information.
Account information: username or login information, preferences, saved addresses, order history and wishlist information where these features are available.
Device and usage information: IP address, browser and device information, operating system, network information, cookies, pages viewed, website activity, date and time of access and referral information.
Communications: information you provide when contacting customer support, sending an email, submitting a contact form, making a complaint or communicating with us about an order.
3. How We Collect Personal Information
We may collect personal information:
- Directly from you;
- When you place an order or create an account;
- When you contact us;
- Through cookies and similar technologies;
- Through Shopify;
- Through payment processors;
- Through shipping, fulfilment and logistics providers;
- Through analytics and advertising services;
- Through other service providers and third parties where permitted by law.
4. Why We Use Personal Information
We may use personal information to:
- Process, fulfil and deliver orders;
- Process payments, returns and refunds;
- Provide customer service;
- Communicate with you about your purchases;
- Operate and improve our website and services;
- Maintain security and prevent fraud;
- Comply with legal, regulatory and contractual obligations.
5. Marketing Communications
Where permitted by applicable law, we may use your contact information to send marketing communications by email, SMS or other channels.
You may opt out of marketing communications at any time using the unsubscribe option provided or by contacting us.
Opting out of marketing does not prevent us from sending necessary transactional communications relating to your orders or account.
6. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags and similar technologies to operate the website, remember preferences, maintain shopping carts, analyse website performance, prevent fraud and support advertising.
You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Disclosure of Personal Information
We may disclose personal information to service providers where reasonably necessary to operate our business, including:
- Shopify;
- Payment processors, financial institutions and fraud-prevention providers;
- Shipping, warehouse, fulfilment and logistics providers;
- Technology, cloud hosting and customer support providers;
- Analytics, marketing and advertising providers;
- Government authorities, regulators or law enforcement where required by law;
- Parties involved in a merger, acquisition, restructuring, financing or sale of all or part of our business.
8. Shopify
Our store is powered by Shopify.
Personal information may therefore be processed by Shopify and its service providers in accordance with their respective privacy practices and may be processed in countries other than the country in which you live.
9. International Processing and Transfers
Because Vercc Negocios Digitais LTDA is established in Brazil and we may use international service providers, personal information may be processed, stored or transferred outside the United Kingdom.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
10. Security
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
Retention periods may depend on factors including account activity, orders, tax and accounting requirements, fraud prevention, legal obligations and disputes.
When information is no longer required, we may delete, destroy or de-identify it as appropriate.
12. Access and Correction
Subject to applicable law, you may request access to or correction of personal information we hold about you by contacting:
We may need to verify your identity before processing certain requests.
13. Your Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access or correction, objecting to or restricting certain processing, withdrawing consent where processing is based on consent, opting out of marketing communications and raising questions or complaints about our handling of personal information.
14. Privacy Complaints
If you have a concern about how we handle your personal information, please contact us first at support@castandcamp.co.uk.
We will review privacy complaints and aim to respond within a reasonable period, generally within 30 days.
Where applicable, individuals in the United Kingdom may also have the right to raise a complaint with the relevant UK data protection authority.
15. Children
Our services are not directed to children, and we do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you are a parent or guardian and believe a child has provided personal information to us improperly, please contact us.
16. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy, security or content practices of third parties. We encourage you to review their privacy policies before providing personal information.
17. Data Breaches
We maintain processes designed to identify and respond to personal data breaches.
Where required by applicable law, we will notify affected individuals and/or the appropriate regulatory authority.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, legal requirements or other operational reasons.
When updated, the Last updated date at the top of this page will be revised.
19. Contact
For privacy-related questions, requests or complaints:
Store: Cast And Camp
Website: castandcamp.co.uk
Email: support@castandcamp.co.uk
Business Operator: Vercc Negocios Digitais LTDA
CNPJ: 54.136.738/0001-00
Business Address: Edif The Point 209A Emx- despraido - 78048-222 - Cuiaba - MT, Brazil