Shipping policy
Shipping Policy
Last updated: 05 September 2026
Order Processing
All orders are processed within 48 business hours after payment confirmation.
Orders are not dispatched on weekends or public holidays.
Shipping Costs and Delivery Times
We offer free shipping on all orders.
For orders delivered within the United Kingdom, the estimated delivery time is:
4 to 12 business days after dispatch.
Delivery times are estimates and may vary due to courier operations, customs procedures, weather conditions, public holidays, periods of high demand or other circumstances outside our reasonable control.
International Logistics
Some orders may involve international fulfilment and logistics.
After dispatch, occasional carrier delays or temporary tracking interruptions may occur. Cast And Camp will provide reasonable assistance and work with the relevant carrier or logistics provider to investigate delivery issues.
If your order cannot be delivered within the expected or a reasonable period, please contact our customer service team so we can investigate and provide an appropriate solution.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number.
You can use this information to follow the progress of your delivery through our Track Order page or the applicable carrier tracking service.
Lost Orders
If you believe your order has been lost during transit, contact us at:
We will investigate with the relevant carrier and, where applicable, arrange an appropriate solution, which may include locating the shipment, replacement or refund.
Incorrect Shipping Address
Customers are responsible for ensuring that the shipping information provided when placing an order is complete and accurate.
An incorrect or incomplete address may result in delays, failed delivery or the return of the parcel.
If you notice an error in your shipping address, contact us as soon as possible.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Contact
Email: support@castandcamp.co.uk
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (BRT)